All digital HELOC lenders have lower customer satisfaction: J.D. Power

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All digital HELOC lenders have lower customer satisfaction: J.D. Power Having an all-digital process results in lower customer satisfaction for home equity line of credit providers than an all in-person or a mix of methods, a J.D. Power survey found.

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 · Concurrent with lower mortgage satisfaction, US home buyers are also less satisfied with real estate company services, compared with 2010, while home-seller satisfaction has improved during the same time period, according to the J.D. Power and Associates 2011 Home Buyer/Seller Study. Overall satisfaction among home buyers averages 797 on a 1,000-point scale in 2011, a decrease of six points.

All indications are that the speed, convenience, and generally superior digital experience offered by fintech lenders. with HELOC borrowers. The J.D. Power research found that consumer satisfaction.

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By contrast, the average customer satisfaction score among HELOC customers in the recent J.D. Power 2019 Home Equity Line of credit satisfaction study SM is 834, with lower satisfaction correlating to fewer customer referrals.

Alternative Lenders Satisfying Customers with Digital Platforms and Quick Approvals, But Still Not Viewed As Customer Driven, J.D. Power Finds. 2019 Home Equity Line of Credit Satisfaction.

COSTA MESA, Calif.: 14 March 2019 – Despite record-high levels, new home equity line of credit (HELOC) originations have been steadily declining as a perfect storm of rising interest rates, new tax laws and growing competition from alternative lenders has crimped traditional HELOC growth. According to the J.D. Power 2019 U.S. Home Equity Line of Credit Satisfaction Study, SM released today.

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That’s one of the key findings from the 2015 U.S. dealer financing satisfaction Study by J.D. Power released this week. Another takeaway: Dealers are willing to pay lenders a premium for good service.